Attacks that target a specific individual or organization are commonly referred to as spear phishing attacks. Phishing attacks can be generic or customized and can target both individuals and entire organizations. Phishing is a type of online attack in which an attacker - using both technological and psychological tactics - sends one or more individuals an unsolicited email, social media post, or instant message designed to trick the recipient into revealing sensitive information or downloading malware. If you have not given permission to receive unwanted mail from a sender, you can also report them to the Canadian Radio-television and Telecommunications Commission. Learn about the legislation as well as how to protect yourself from spam and how to report it when necessary. You are protected against spam under Canada’s anti-spam legislation (CASL). The URL has the format of (e.g.If you receive mail from a sender you recognize and you cannot unsubscribe, you can BLOCK them and move the mail to your JUNK folder Try to login in another browser and try to clear the browser’s cache. Read the Knowledge Base article on How Do I Fix My Caching Problems Or Clear Web Browser's Cache? for more instructions.Make sure you are not logged in to HostPilot or My Services or to OWA as another user as this may cause conflicted sessions.Check that the OWA protocol is enabled in HostPilot > Users > Username > Exchange > Advanced settings: Protocols.You can unlock a user by clicking Unlock user as on the screenshot below. If the user was locked out, there will be This user is locked message under User info tab in HostPilot® Control Panel > Users > Username. Depending on the policy, the user can be locked permanently (until the administrator unlocks him manually) or temporarily (is unlocked automatically after a number of minutes specified in the policy). The number of attempts before the user gets locked out can be specified under Password Policy settings of the account. Check that the user is not locked out.Read the Knowledge Base article on What Is The Difference Between Disabled Users, Deleted Exchange Mailboxes And Deleted Users? for more information. Check that the user is enabled (not disabled).Read the Knowledge Base article on How Do I Create New Mailboxes On Exchange Accounts? for more information. Check that the user has Exchange services enabled.Try to login to other services with User credentials: Please note that credentials for your Administrator account and User account might be different. Check that the login and password is correct.If you are not able to login to OWA, try the steps below:

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